RENTAL AGREEMENT - MUST READ
By entering or using any part of “www.mykeeperclothing.com”, you agree to be bound by this Rental Agreement. If you do not agree to any or all of the agreement, our services will not be available to you.
This Rental Agreement is a legal agreement between you (the renter) and My Keeper Limited.
COST: The cost of garments will be on each page.
PAYMENT: Payment for rentals will be done through our website www.mykeeperclothing.com The payment is to be made immediately for your booking to be secure for the date selected. Please ensure you select the exact date the rental is needed. Payment can be made by either credit card or debit card, afterpay or laybuy.
POSTAGE: Your garment will arrive at least one working day before your selected date unless there are unforeseen reasons, but we'll keep you posted! Tracking details will be sent via email once the garment has been sent. All postage is sent through NZ post.
Postage costs are to be paid by you (the renter) the cost $10.00/$15.00/$20.00 this cost will be added to your purchase at checkout. All garments will come with a prepaid return postage bag.
If you write the incorrect address and item is delivered to the wrong address and cannot be recovered, you will be charged the full cost of item as well as any recovery fees from courier post.
RETURNS: Rentals are to be returned in the prepaid postage bag provided, and to be sent the NEXT working day after your event to the below address;
28A Fairburn Road Otahuhu Auckland 1062
CLICK & COLLECT: Pick up is free of charge. Please ensure you select this option at checkout and message us to make arrangements.
We only offer pickups/drop offs in the Auckland area.
REFUNDS; A refund will not be provided if the garment does not fit correctly or ‘look right’ on you. If you are unsure on sizing, style, fit, please contact us beforehand as we do not refund if the garment does not fit. Please message me if you require any more information, measurements or need more photos of the garment you wish to rent.
Refunds will not be given for a fault in the postal system not delivering the item on time. All of our garments are sent out with plenty of time to arrive, and with all the correct postal stickers to ensure that they do arrive on time. If your item doesn’t arrive in time due to an NZ post fault, you will be given store credit.
A refund will be given if the garment(s) arrive damaged i.e. stained, torn, ripped. This is very unlikely as all of our garments are checked before being sent. Photo evidence of the damage will be required the same day the item arrives.
LATE FEES: A late fee of $30 per day for every day that the garment is not returned will be charged.
CLEANING & ALTERATIONS: Please do not make any alterations to garments. Dry cleaning is included in rental fee :)
DAMAGE: The customer will incur additional charges if the garment is returned late, damaged or no longer wearable.You will be charged for the repair or the full RRP of a garment if it is not able to be fixed, unless a damage waiver was purchased.
TRY ONS: When booking a try on, please bare in mind these are sent when possible. They are NOT a rental booking. If you are planning to wear the item the weekend after the try on, please let us know so that we can try our best to prioritise your try on. With try ons, we get them to you when we can, as actual bookings take priority over try ons.
PHOTOS: You agree that any photos you send can be used across our website/insta/facebook.